If you want to report a bug please provide the following information:

  • Can you reproduce the bug? If so, please describe the steps that lead to the error you're encountering.
  • Which version of the product are you using?
  • Which version of Windows are you using?
  • If an error message was displayed, please quote the exact content of that message.


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Our customers have told us they're most satisfied with their support experiences when they get an answer which is
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