If you want to report a bug please provide the following information:

  • Can you reproduce the bug? If so, please describe the steps that lead to the error you're encountering
  • Which version of the product are you using?
  • Which version of Windows are you using?
  • If an error message was displayed, please quote the exact content of that message.

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Free email support


Our customers have told us they're most satisfied with their support experiences when they get an
answer which is quick, comprehensible, and accurate. Based on our previous experiences and customer
inputs, email support best achieves these objectives. It allows us to provide reference links, screenshots,
code snippets, and answers to frequently asked questions as needed.